Terms of Service for Zokiva LLC

1. Introduction

Zokiva LLC ("we," "us," or "our") is providing compliance solutions, facilitating Extended Producer Responsibility (EPR) compliance for packaging disposal, GPSR, EU Responsible Services, and EPR Services for WEEE and BattG numbers. These services are offered where EU representation is needed with our Estonia-based partner company, whose details will be disclosed upon the signing of a contract. By engaging our services, you ("the Client") agree to be bound by these Terms of Service ("Terms").

2. Scope of Services

We agree to:

• EU Responsible Person: Provide you the required EU Responsible Person information for fulfilling your GPSR duties, providn gyou the official point of contact for market surveillance authorities.
• EPR Compliance: Assist with compliance related to the Extended Producer Responsibility (EPR) for packaging disposal as required by EU regulations.
• WEEE and BattG Numbers: Facilitate the acquisition of WEEE and BattG numbers necessary for electronic waste and battery disposal compliance.

3. Client Responsibilities

Clients agree to:

• Compliance with GPSR: Ensure that all products comply with the General Product Safety Regulation (GPSR). This includes conducting the necessary compliance tests, specifying appropriate warning labels, ensuring that products meet all required safety standards, and obtaining required CE certificates where needed.
• Request for Additional Consultation: Seek additional consultation services in case of uncertainty, or if further guidance on compliance testing is required.
• Accurate Product Information: Provide Zokiva LLC with accurate and complete information regarding the products for which our services are retained.

4. Payment and Fees

• Service Fees: All fees for our services will be detailed in the service contract. Payment terms may include upfront payments and periodic payments as agreed upon in the contract.
• Refund Policy: Refunds for early termination of services are subject to the terms outlined in the service contract and are not guaranteed.
• Billing: Payments must be made through the payment methods supported by Zokiva LLC. Clients are responsible for ensuring that payment information is accurate and up-to-date.

5. Liability and Disclaimers

• Role Limitation: Zokiva LLC serves only as a point of contact for referring our partner company as a contact point for market surveillance authorities and is not responsible for any product liability issues.
• Non-compliance and Information Accuracy: We are not liable for any non-compliance issues, delays, or errors arising from incorrect or incomplete information provided by the Client.
• Product Safety: The Client is solely responsible for ensuring the safety and compliance of their products. Zokiva LLC disclaims all warranties, whether express or implied, regarding the completeness or accuracy of the services provided.

6. Data Protection and Confidentiality

Zokiva LLC is committed to protecting the privacy and confidentiality of client information. We will handle all client data in accordance with applicable data protection regulations and maintain confidentiality throughout the duration of our services.

7. Termination and Amendments

• Notice Period: Either party may terminate this agreement with a 3-month notice period.
• Immediate Termination: Zokiva LLC reserves the right to terminate the agreement immediately if the Client extends their product line with hazardous or CE-marked products without prior written consent from Zokiva LLC.
• Amendments: We may amend these Terms from time to time. Any changes will be communicated to the Client in advance, and continued use of our services will constitute acceptance of the revised Terms.

8. Jurisdiction and Governing Law

These Terms are governed by the laws of Estonia. Any disputes arising from or related to these Terms or the services provided by Zokiva LLC shall be subject to the exclusive jurisdiction of the courts in Estonia.

9. Dispute Resolution

• Mediation: In the event of a dispute, the parties agree to first attempt resolution through mediation.
• Arbitration and Litigation: If mediation fails, disputes may be escalated to arbitration or court litigation as per Estonian law.

10. Miscellaneous Provisions

• Force Majeure: Zokiva LLC shall not be liable for any delays or failures in performance due to circumstances beyond our control, including but not limited to natural disasters, war, or government action.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Entire Agreement: These Terms, along with the service contract, constitute the entire agreement between the parties and supersede any prior agreements or understandings, whether written or oral.

11. Contact Information