Terms and Conditions for Mazono LLC Services and Website use

1. Definitions and Interpretation

1.1 Definitions

In this document, unless otherwise stated:

• Business Day means a day other than a Saturday, Sunday, bank or public holiday in Wyoming.
• Conditions means these terms and conditions as amended from time to time in accordance with clause 12.1.
• Confidential Information pertains to non-public, proprietary data shared between parties during the course of service provision.
• Contract denotes the legally binding agreement formed between the Supplier and the Customer upon mutual confirmation of services and fees.
• Controller, process, Personal Data shall each have the meaning ascribed to them in the EU Data Protection Legislation.
• Customer refers to the natural person or legal entity purchasing services.
• Data Protection Legislation means the European Union legislation relating to Personal Data and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of Personal Data (including, without limitation, the privacy of electronic communications).
• Deliverables means any documents, reports, materials, or other outputs produced by us during service provision.
• Fees means the fees payable by the Customer to the Supplier for the Services as stated by the Supplier from time to time or as determined in accordance with these Conditions where not so stated by the Supplier.
• Intellectual Property Rights means patents, utility models, rights to inventions, copyright and neighbouring and related rights, moral rights, trademarks and service marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
• Services include any deliverables and activities provided as part of the contract, such as assessments, documentation, regulatory consulting, or other professional tasks.
• Supplier or we/us/our refers to the entity providing the services as outlined in the contract.
• Year means a calendar year.

1.2 Interpretation

• A reference to a statute or statutory provision is a reference to it as amended or re-enacted. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision.
• Any words following the terms including, include, in particular, for example, or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
• A reference to writing or written includes email but not fax unless expressly stated otherwise in these Conditions.

2. Scope and Basis of Contract

2.1 These terms and conditions apply to all services and interactions between the Customer and Supplier (EU Compliance Partner) unless explicitly modified in writing and agreed upon by both parties. Any conflicting terms from the Customer are expressly excluded unless agreed to in writing

2.2 Service provision is contingent upon mutual agreement on the scope of work and fees. Our acceptance of any service request, whether made in writing, verbally, is discretionary and may require further negotiations.

2.3 The Contract shall commence on the date when it has been signed by both parties and shall continue for the Contract Term, unless:

   2.3.1 terminated earlier in accordance with clause 5; or

   2.3.2 the contract is automatically prolonged by 1 year.

2.4 The Supplier shall supply the Services to the Customer from the Services Start Date in accordance with the Contract.

2.5 In supplying the Services, the Supplier shall:

2.5.1 perform the Services with reasonable care and skill;

2.5.2 use reasonable endeavours to perform the Services; and

2.5.3 comply with all applicable laws, statutes and regulations from time to time in force, provided that the Supplier shall not be liable under the Contract if, as a result of such compliance, it is in breach of any of its obligations under the Contract.

2.6 On completion of a service, the Supplier will keep all necessary documents, certifications, product technical files, and other papers in order to execute our tasks quickly and efficiently for our clients.

2.7 The Supplier stores files for a minimum period of 5 years according to the regulatory requirements.

2.8 The Supplier reserves the right to adjust the scope, specifications, and timeline of services to comply with regulatory requirements or to account for new information provided by the Customer, provided that such amendments do not materially alter the nature of the services.

2.9 Prior to the conclusion of an Agreement, Customer must provide Supplier with all essential information in connection with the Service(s) provided by Supplier. Customer guarantees the accuracy and completeness of the information provided by or on behalf of Customer on which Supplier bases its Quotation.

2.10 Customer makes itself available for answering questions from Supplier whose answers are necessary for drawing up the Quotation or for the execution of the Agreement and Supplier may (in the absence of this information) suspend its work.

2.11 All Quotations and tenders extended by Supplier are extended without obligation, except when and insofar as otherwise stated by Supplier. If a non-binding Quotation is accepted by Customer, Supplier is nonetheless entitled to revoke the Quotation within 3 working days of receiving notification of the acceptance.

2.12 The content of all price information, other information, brochures and any other details provided with a Quotation are stated as accurately as possible. The data in question are only binding on Supplier if this has been explicitly confirmed in writing by Supplier. Obvious mistakes or errors in the Quotation are not binding on Supplier.

2.13 A Quotation is valid for 14 days from the day the Quotation is dated unless the Quotation explicitly states otherwise or unless agreed otherwise in writing by the parties. If Customer does not accept a Quotation within this period, Supplier is entitled to change the conditions and the price stated in the Quotation.

2.14 After acceptance of a Quotation, an Agreement is concluded by the written confirmation thereof by Supplier, or by the actual (commencement of the) provision of the offered Services to Customer by Supplier.

2.15 No derogation from the terms of the Quotation, whether or not of subordinate significance, is binding on Supplier unless the derogation is expressly and in writing accepted by Supplier.

2.16 In the event no Quotation or order confirmation has been sent, the invoice will function in its stead, and is deemed to correctly and completely reflect the terms of the Agreement.

2.17 Each Agreement is entered under the suspensive condition of Customer’s creditworthiness.

2.18 Upon Supplier's request, Customer shall provide samples of the Products. The Customer is responsible for the shipment of these samples and all related costs. If the sample is being shipped from outside the EU and will pass through customs, it is essential for the Customer to indicate on the documentation that it is a test sample intended for temporary import and export. All potential customs costs incurred will be the responsibility of the Customer, including those arising from the refusal of samples or incorrect import or export procedures.

2.19 At the request of Supplier, Customer must collect the samples within 30 days after this request at the location determined by Supplier and/or notify Supplier that they can be returned at the expense of Customer. In the absence of the above, Supplier is at liberty to destroy the samples.

2.20 The Supplier agrees to have the following options of services:

   2.20.1 EU Responsible Person: Provide you the required EU Responsible Person information for fulfilling your GPSR duties, providing you the official point of contact for market surveillance authorities.

   2.20.2 EPR Compliance: Assist with compliance related to the Extended Producer Responsibility (EPR) for packaging disposal as required by EU regulations.

   2.20.3 WEEE and BattG Numbers: Facilitate the acquisition of WEEE and BattG numbers necessary for electronic waste and battery disposal compliance.

3. Customer Responsibilities and Obligations

3.1 The Customer agrees to provide all necessary access to information, facilities, and materials as reasonably required for efficient service delivery. Customer warrants that all information provided will be complete, accurate, and up-to-date. The Customer shall at all times fully co-operate with the Supplier in all matters relating to the Services.

3.2 The Customer agrees to promptly inform the Supplier of any policy changes, objectives, or other relevant developments to facilitate effective service provision.

3.3 The Customer must maintain all necessary licenses, permits, and consents and comply with all applicable laws related to its operations and the products or services to which our services apply.

3.4 The Customer agrees to indemnify and hold the Supplier harmless against any claims arising from Customer-provided information or materials, including but not limited to inaccuracies or regulatory non-compliance.

3.5 If the Supplier’s performance of its obligations under the Contract is prevented or delayed by any act or omission of the Customer, its agents, subcontractors, consultants, or employees, the Supplier shall:

3.5.1 not be liable for any costs, charges, or losses sustained or incurred by the                     Customer that arises directly or indirectly from such prevention or delay;

3.5.2 be entitled to payment of the Charges despite any such prevention or delay; and

3.5.3 be entitled to recover any additional costs, charges, or losses the Supplier                 sustains or incurs that arise directly or indirectly from such prevention or delay.

3.6 The Customer must, during the Contract and for a period of one year afterwards, maintain in force insurance policies with reputable insurance companies against all risks that would normally be insured against by a prudent businessperson in connection with the risks associated with the Customer’s business and the Contract, and produce to the Supplier on demand full particulars of that insurance and the receipt for the then-current premium.

3.7 The Customer must ensure that all products comply with the General Product Safety Regulation (GPSR). This includes conducting the necessary compliance tests, specifying appropriate warning labels, ensuring that products meet all required safety standards, and obtaining required CE certificates where needed.

3.8 The Client is solely responsible for ensuring the safety and compliance of their products. Mazono LLC disclaims all warranties, whether express or implied, regarding the completeness or accuracy of the services provided.

4. Charges and Payment

4.1 In consideration for the provision of the Services, the Customer shall pay the Supplier the Charges in accordance with this clause 4.

4.2 The Supplier may adjust the Charges on an annual basis and shall send the Customer updated rate cards accordingly.

4.3 The currency of the Contract is US Dollar, and all amounts due under the Contract shall be invoiced in US Dollar. The Customer shall have the option of paying all amounts due under the Contract in either:

   4.3.1 US Dollar; or

   4.3.2 the Customer’s local currency.

4.4 Regardless of the actual exchange rate used by the Supplier’s bank on conversion, the US Dollar equivalent of any payment made by the Customer to the Supplier in local currency shall be deemed to be the spot exchange rate quoted on the day the Supplier first receives payment of the amount paid in local currency.

4.5 If the Customer makes payment of any amount due under the Contract in local currency, it shall pay on the Supplier’s written demand any shortfall from the US Dollar amount invoiced that arises when the amount paid in local currency is converted into US Dollar in accordance with clause 4.4, along with any bank or other costs of conversion incurred by the Supplier.

4.6 All amounts payable by the Customer exclude amounts in respect of value added tax (VAT), which the Customer shall additionally be liable to pay to the Supplier at the prevailing rate (if applicable), subject to receipt of a valid VAT invoice.

4.7 The Supplier shall submit invoices for the Charges plus VAT, if applicable, to the Customer at the intervals specified in the Contract.

4.8 The Customer shall pay each invoice due and submitted to it by the Supplier within the Payment Terms set out in the Contract Details to the bank account details nominated by the Supplier.

4.9 If the Customer fails to make any payment due to the Supplier under the Contract by the due date for payment, then, without limiting the Supplier’s remedies under clause 5 (Termination):

   4.9.1 the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause will accrue each day at 4% a year;

   4.9.2 the Customer shall be responsible for covering any additional costs and expenses incurred by the Supplier in enforcing its rights or recovering outstanding amounts under the Contract. These may include, but are not limited to, legal fees, debt collection agency fees, court fees, and process server fees;

   4.9.3 the Supplier may suspend all Services until payment has been made in full;

   4.9.4 the Supplier reserves the right to charge undisputed overdue payments to any debit/credit card of the Customer stored on file, without further reference to the Customer; and

4.10 All amounts due under the Contract from the Customer to the Supplier shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

5. Termination

5.1 Upon the occurrence of any of the following default events, the non-defaulting party has the right to terminate this agreement, including all rights and obligations of both the Supplier and the Customer, immediately by providing written notice to the defaulting party, with the termination effective on the date specified in the notice:

5.1.1 The transfer or attempted transfer by the defaulting party, or any transaction whose effect is the transfer of the license, rights, privileges, or control rights granted under this agreement, or the right to use the same, insofar as such transfer is not permitted under this agreement; or

5.1.2 The cessation of business operations by the defaulting party; or

5.1.3 The insolvency of the defaulting party; or

5.1.4 The filing of a voluntary or involuntary bankruptcy petition by or against the defaulting party in an applicable forum under any present or future bankruptcy law, where the petition is approved by the defaulting party or is not dismissed within thirty (30) days of filing; or

5.1.5 The initiation of any proceeding or arrangement by or against the defaulting party in connection with or in the nature of bankruptcy, insolvency, or an assignment for the benefit of creditors, where the proceeding or arrangement is approved by the defaulting party or is not dismissed or halted within thirty (30) days of the initiation of such proceeding or arrangement; or

5.1.6 The making of an assignment for the benefit of creditors or the appointment of a trustee for or by the defaulting party or for or by all or substantially all of the business, assets, or property of the defaulting party.

5.2 This agreement may be terminated by the Supplier at any time if the Customer fails to fulfil any of its obligations contained herein, after the Supplier has provided the Customer with written notice of the non-performance specifying the nature and character of the default, and the Customer is given thirty (30) days to cure the default. If the default is not cured by the Customer within thirty (30) days or if such default cannot be cured within thirty (30) days and efforts to cure have not been initiated within thirty (30) days and pursued diligently to completion, the Supplier may terminate this agreement immediately without further notice to the Customer in this regard, and the Customer shall be deemed to be in default

5.3 Either party may terminate this agreement with a 3-month notice period.

5.4 Mazono LLC reserves the right to terminate the agreement immediately if the Client extends their product line with hazardous or CE-marked products without prior written consent from Mazono LLC.

6. Confidentiality and Data Protection

6.1 Both parties agree to treat all exchanged proprietary and confidential information with the strictest confidentiality, except where disclosure is required by law or authorized by the other party. Confidentiality obligations extend to employees, subcontractors, and affiliates of each party.

6.2 Both parties will comply with applicable data protection laws. The Customer is responsible for securing necessary consents for any personal data shared with the Supplier. The Supplier will process personal data solely for service provision, maintaining adequate safeguards against unauthorized access or disclosure.

6.3 The Customer consents to the Supplier’s use of third-party processors for data handling, provided these processors adhere to similar data protection obligations.

7. Intellectual Property and Usage Rights

7.1 All intellectual property rights in or arising from the services, except for materials provided by the Customer, remain the exclusive property of the Supplier.

7.2 The Supplier grants the Customer a limited, non-exclusive, non-transferable license to use deliverables solely for the intended business purposes. The Customer may not reproduce, distribute, or modify these materials without prior consent.

7.3 The Customer grants the Supplier a non-exclusive, royalty-free license to use any Customer-provided materials or data for service delivery.

8. Limitation of Liability

8.1 The Supplier’s liability for claims arising under this contract is limited to the fees paid by the Customer in the 12-month period preceding the claim. Mazono LLC serves only as a point of contact for referring our partner company as a contact point for market surveillance authorities and is not responsible for any product liability issues.

8.2 The Supplier is not liable for indirect, special, or consequential damages, including but not limited to loss of profits, data, or business opportunities, except where liability cannot legally be excluded.

8.3 The Customer is required to secure relevant insurance coverage for its operations and products, indemnifying the Supplier against any liabilities arising from the use of services.

8.4 Supplier’s liability vis-à-vis Customer is limited to the provisions of this article. The Supplier cannot be held liable for any other direct or indirect damage, including consequential damage, business damage, loss of profits, suffered losses, missed savings, damage due to business interruptions, or damage as a result of claims filed by third parties against the Customer, in connection with or arising from an Agreement with the Customer or an Agreement yet to be concluded with the Customer or any other obligation under the law.

8.5 The Supplier cannot be held liable for damage caused by the actions or omissions of personnel of the Customer or third parties who perform services for the Customer, including but not limited to recommendations and/or advice, except for damage due to intentional or gross negligence on the part of the Supplier.

8.6 The Supplier can under no circumstances be held liable for damage if and insofar as it results from failure to comply with directions/instructions given by the Supplier or employees or third parties hired by it.

8.7 The Customer must hold the Supplier liable for any damage suffered or that it expects to suffer no later than one calendar month after it becomes aware or could reasonably have become aware of a damage-inducing circumstance. All claims for damages brought against the Supplier, except for claims that have been acknowledged by the Supplier, will lapse by the mere passage of 12 calendar months from the date on which the claim arose.

8.8 Any conditions that limit, exclude or determine liability and that can be invoked against the Supplier in connection with the Services of the Supplier may also be invoked by the Supplier against the Customer.

8.9 The employees of the Supplier or auxiliary personnel engaged by the Supplier for the performance of the Agreement may invoke any defence that can be derived from the Agreement vis-à-vis the Customer as if they themselves were parties to the Agreement.

8.10 In the event that the Supplier, notwithstanding the preceding, is obliged to pay damages (in accordance with standards of reasonableness and fairness), the Customer explicitly acknowledges that the Supplier’s liability vis-à-vis the Customer, contractually or otherwise, is, in any case, limited to the amount for which the Supplier’s liability insurance provides coverage.

8.11 In the event that the Supplier, notwithstanding the stipulations of article 10.9, is obliged to pay damages (in accordance with standards of reasonableness and fairness), the Customer explicitly acknowledges that the Supplier’s liability vis-à-vis the Customer, contractually or otherwise, is, in any case, limited to the invoice value of the Service(s) purchased by the Customer that gave rise to the event that caused the damage.

8.12 The Customer is obliged to indemnify and compensate its employees and third parties engaged by it in the event of claims by third parties connected with the delivery of the Service(s) in respect of damage for which the Supplier is not liable on the basis of the Agreement.

8.13 References to liability in this clause 8 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

8.14 Nothing in this clause 8 shall limit the Customer’s payment obligations under the Contract.

8.15 Nothing in the Contract limits any liability which cannot legally be limited.

9. Force Majeure

9.1 If the Supplier is prevented by force majeure of a permanent or temporary nature from executing or continuing to execute the Agreement, regardless of whether the force majeure could have been foreseen, the Supplier is entitled, without any obligation to pay damages, to dissolve the Agreement in whole or in part by means of a written notice to that effect without judicial intervention, without prejudice to the Supplier’s right to payment by the Customer for performance already executed by the Supplier prior to the existence of the force majeure situation, or to suspend the (further) execution of the Agreement in whole or in part. The Supplier will inform the Customer as soon as possible of the situation of force majeure. In the event of a suspension, the Supplier is nevertheless entitled to dissolve the Agreement in whole or in part.

9.2 Force majeure includes all circumstances as a result of which the Supplier is temporarily or permanently unable to fulfil its obligations, such as natural disasters, flooding, fire, frost, strikes or lockouts, riots, war, government measures, power failures, computer interruptions to telephone and internet services, theft or embezzlement from the Supplier, and furthermore all circumstances in which it cannot reasonably be expected of the Supplier that it (further) fulfil its obligations vis-à-vis the Customer. Force majeure on the part of the Supplier’s suppliers is deemed to be force majeure on the part of the Supplier as well. If the force majeure on the part of the Supplier lasts longer than 3 months, the Customer is entitled to dissolve the non-executable portions of the Agreement by means of a written statement.

9.3 Neither party is liable for delays or non-performance due to force majeure.

9.4 If the force majeure event continues for more than three months, either party may terminate the contract for the affected services without penalty.

10. Notices

10.1 Any notices or communications required under this agreement must be in writing and delivered by hand, registered post, or email to the addresses specified by each party.

10.2 Notices are effective upon delivery, with electronic notices effective upon receipt, provided they are sent during business hours.

11. Governing Law and Jurisdiction

11.1 This agreement is governed by the laws of Wyoming.

11.2 In the event of any dispute, controversy, or claim arising out of or relating to this agreement, including its validity, breach, termination, or enforceability, the parties agree to first attempt to resolve the dispute through good-faith negotiation.

11.3 If the dispute cannot be resolved through good-faith negotiation within 30 days, the parties agree to participate in mediation administered by American Arbitration Association under its applicable mediation rules. The mediation will take place in Wyoming and be conducted in English. Each party will bear its own costs and expenses for the mediation, and the costs of the mediator will be shared equally between the parties. If mediation does not result in a resolution of the dispute within 60 days of initiating mediation, either party may then pursue other legal remedies.

11.3 In the event of any dispute, controversy, or claim arising out of or relating to this agreement, including its validity, breach, termination, or enforceability, the parties agree that the sole exclusive jurisdiction lies with the courts in Wyoming.

12. Amendments and Variations

12.1 The Supplier reserves the right to modify these terms to comply with regulatory updates or internal policy changes, with written notice provided to the Customer.

12.2 Any amendments to these terms mutually agreed upon by both parties must be in writing and signed by authorized representatives.

13. Entire Agreement

13.1 This document constitutes the entire agreement between the Customer and the Supplier, superseding all prior representations, agreements, or communications. No other terms shall apply unless explicitly incorporated into this document or agreed in writing.

13.2 These General Terms and Conditions apply, to the exclusion of third-party terms and conditions, exclusively to each Service of the Supplier, all Agreements relating thereto, and all related acts, whether of preparatory or executive nature.

13.3 The applicability of other general terms and conditions (including those of the Customer) is expressly excluded.

13.4 Conditions that deviate from these General Terms and Conditions only apply insofar as they have been explicitly accepted by the Supplier in writing and moreover apply only to the Agreement concerned.

13.5 In situations not regulated by these General Terms and Conditions, Parties must assess the situation in the spirit of these General Terms and Conditions.

13.6 Failure by the Supplier to require strict compliance with these terms and conditions at all times does not imply that the provisions of these terms and conditions do not apply at all, or that the Supplier has given up its right to require strict compliance with these terms and conditions in other cases.

14. Severability

If any term within this agreement is found to be invalid or unenforceable, that term shall be modified to the minimum extent necessary to make it enforceable or, if not possible, severed, without affecting the validity of the remaining terms.

15. Waiver

A failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.

16. Third Party Rights

16.1 This Agreement does not give rise to any rights to third parties to enforce any term of this Agreement. This is with the exception of the Supplier being entitled to engage third parties for the execution of the Agreement.

16.2 If third parties are called upon, the Supplier will enter into and comply with a processing agreement with this third party, in accordance with the applicable privacy regulations.

17. Legal Relationship

The Customer acknowledges that nothing in this agreement creates a relationship of employment, partnership, or agency between the Customer and the Supplier, its employees, team members, and or directors.

18. User Conduct and Acceptable Use

18.1 Users agree to use the service in accordance with these Terms of Service and all applicable laws. Users shall not engage in the following activities, which are strictly prohibited:

• Posting, transmitting, or otherwise distributing unlawful, offensive, defamatory, abusive, harassing, or otherwise objectionable content;
• Spamming, sending unsolicited communications, or engaging in any other disruptive or inappropriate conduct;
• Attempting to gain unauthorized access to any part of the service, including any accounts, computer systems, or networks connected to the service;
• Scraping, data mining, or using any automated processes (such as bots or scripts) to collect information or interact with the service without express permission;
• Reverse engineering, decompiling, or otherwise attempting to derive the source code or underlying ideas of the service; and
• Engaging in any activity that interferes with or disrupts the service or other users' ability to access or use the service.

18.2 Users are responsible for ensuring that any content or activity on their account complies with these Terms of Service and any additional policies provided by us.